Administration

Your product is being sold by a dealer abroad. No matter how good your product is, sooner or later, it will need a repair. This will not be paid by the customer because the vehicle is “under warranty”.

You don’t want the repairer to invoice his repair the way he would invoice it for a customer. You want to settle the part at the net price, determine the rate for the worked hours, set limitations to third party materials, set a compensation per claim, gather the necessary information for your own technical database, discover weak spots in your organisation and/or product, …

Milkat offers a full warranty administration service, based on our own i_claim platform, in order to manage the warranty administration of start-ups and exclusive brands. The platform, which is subscription-based, offers the producer the opportunity to have his warranty process managed professionally, without staff or development costs.

The following video illustrates how a warranty claim is created in i_claim:

Picture above is a screenshot of the i_claim dashboard.